Return & Refund Policy

Return Policy

We have a 24 hours return policy, which means you have 24 hours after receiving your item to request a return.

To be eligible for a return, your item must:

• Be unused, unworn, and in the same condition as you received it.
• Be returned with its original tags and packaging.
• Be accompanied by the receipt or proof of purchase.

To start a return, please contact us at tayyabaligpt@gmail.com with your order number and the reason for your return.

Once your return request is approved, we will provide you with the return instructions and the appropriate return address. Please do not send any item back without contacting us first, as returns sent without prior authorization will not be accepted.

If you have any questions about returns, you can contact us anytime at tayyabaligpt@gmail.com.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or if you receive the wrong item, contact us as soon as possible with your order number and clear photos of the issue. We will review your request and work to provide a suitable solution.

Exceptions / Non-Returnable Items

Some items are not eligible for return, including:

• Personalized or custom-made products.
• Gift cards.
• Clearance or final sale items.
• Items that have been used, damaged after delivery, or are not in their original condition.

If you are unsure whether your item is eligible for a return, please contact us before submitting a return request.

Exchanges

We do not offer direct exchanges. If you wish to replace an item, you may return the eligible product in accordance with this policy. Once your return has been approved, you may place a new order for the item you would like.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, in accordance with applicable consumer protection laws.

To qualify, the item must be unused, in its original condition, with all original tags and packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at tayyabaligpt@gmail.com.